KILOMAAdvanced Solutions
Enterprise-grade security, compliance-ready processes, SLA-backed delivery, and dedicated support — because your mission-critical systems deserve nothing less.
Our security practices are designed to meet the most stringent enterprise requirements, from code to infrastructure to personnel.
We align our practices with major regulatory frameworks so your projects meet the standards your industry demands.
Certification in progress, expected Q3 2026. Our security practices already align with SOC 2 requirements.
Fully compliant. Data processing agreements available. EU data residency options supported.
Compliant with California Consumer Privacy Act requirements. Consumer data requests handled within 30 days.
HIPAA-aware development practices available for healthcare projects. Business Associate Agreement available upon request.
Clear commitments, measurable targets, and transparent escalation paths — so you always know where things stand.
| Priority | Response Time | Resolution Target |
|---|---|---|
| Critical (P1) | 1 hour | 4 hours |
| High (P2) | 4 hours | 1 business day |
| Medium (P3) | 1 business day | 3 business days |
| Low (P4) | 2 business days | Best effort |
Enterprise projects require a different level of rigor. Here is how we structure engagements for large-scale success.
Named, dedicated team with backup personnel. No shared resources or context-switching between clients.
Steering committee, risk register, and formal change management process. Enterprise-grade project oversight.
Comprehensive documentation and structured knowledge transfer. Your team can maintain and extend everything we build.
Source code escrow options available to protect your investment and ensure business continuity.
NET 30/60 payment terms, PO-based invoicing, and custom billing arrangements to match your procurement process.
A named executive from Kiloma leadership is assigned to every enterprise engagement as your strategic point of contact.